Q: Are you still offering repairs during this time?

Yes. Our woodwind and brass technicians are able to do repairs at this time. Please set up an appointment to bring your instrument in to us. If a repair tech is available while you are here, we will be able to give you an estimate. Otherwise we will call you.

Please allow extra time both when you drop off your instrument and after repair is complete to ensure health safety guidelines are being followed to sanitize your instrument.

 

Q: Can I still come to the store to pick up items that I need?

Yes, we will be open by appointment only. Please contact us either at (847) 359-4444 or palatine@hornstash.com to set up an appointment. Appointments are highly recommended.

• If you arrive during another customer’s appointment, you will either need to wait outside or in your vehicle.
• The door will be locked. Please knock and an associate will answer.
• You will not be allowed to try instruments, mouthpieces, or ligatures during this time unless you have made prior arrangements.

 

Q: How many people will be allowed in the store at a time?

Since we are only available by appointment, we will only be allowing one “group” in at a time. We highly encourage 3 or less customers in a group since our store is not very large to allow for social distancing.

 

Q: Do I need to wear a mask?

Yes, per Illinois requirements, all customers over the age of 2 will need to be wearing a mask to be admitted into the store.

 

Q: Can I return my rental instrument if the store is not open?

Yes, but you will need to make an appointment.